Job Vacancy

MANITOBA START|EMPLOYMENT SOLUTIONS FOR IMMIGRANTS INC. JOB DESCRIPTION JOB DEVELOPER (January, 2014) POSITION SUMMARY In consultation with the Team Leader of the Job Matching Unit and Executive Director, the Job Developer will be responsible for connecting with employers to identify work placement and training opportunities that match the skills and interests of program participants. Close monitoring and follow up of all participants is key to successfully managing a diverse caseload of clients thus, maximizing their potential to become self-sufficient contributing members of Canadian society. Due to the critical nature of this position, the Job Developer must be a self-starter, with excellent planning and time management skills and a commitment to achieving outcomes. The incumbent must possess excellent telephone and interpersonal skills with ability to overcome resistance in a tactful and professional manner. Key to this position’s effectiveness is the ability to utilize persuasive skills in conducting prospecting calls, follow up on leads and actual vacancies available within large, small and medium enterprises (SMEs). In addition, the Job Developer must have demonstrated knowledge and experience in dealing with the business sector in mining opportunities that would support the labour market integration of newcomers, demonstrating a solid understanding of business cycles and market fluctuations while supporting the work of the Job Matching Unit Team in reaching the desired outcomes. QUALIFICATIONS The incumbent must: • Be a self-starter with a strong results orientation and possessing a post-secondary diploma or degree in Human Resources Management, Commerce and/or Sales and Marketing from an accredited institution; an equivalent combination of skills, education and experience will be considered; • Display strong awareness of labour market trends, its fluctuations, high demand occupations and potential opportunities; to generate and follow up on leads • Possess strong technical/computer skills, including word processing, database applications, and Internet research. …/2 Page 2 Job Prospector Job Description (January, 2014) SKILLS AND COMPETENCIES Respect – will demonstrate and promote respect for all individuals; maintain a respectful, diverse and inclusive work environment where decisions and transactions are transparent and objective; will hold themselves accountable for their actions and will show proper acceptance or courtesy. Integrity – will uphold the highest professional standards; shares complete and accurate information; maintains confidentiality when required; adheres to organizational policies and procedures; meets own commitments. Teamwork – will encourage cooperation and collaboration among all staff, board, and volunteers; interacts with others effectively; able and willing to share and receive information; cooperates within a group and across other groups; supports group decisions; puts group goals ahead of own goals. Diversity – will advocate for cultural competence, inclusivity, and equal opportunity; treats all people with respect, values diverse perspectives, participates in diversity training opportunities; provides a supportive work environment for the multicultural workforce; recognizes differences as opportunities to learn and gain by working together; seeks and considers divers perspectives and ideas. Continuous Learning – will encourage and foster an environment conducive to learning; remains current with relevant knowledge and skills to improve services to clients; demonstrates an alliance with the values of the career development profession by continuing to develop as individuals and professionals; continually learns and promotes the value of learning for self and others. Client-Centered – will respond to employers and newcomers’ evolving needs; listens and responds effectively to clients; respects all internal and external clients and uses a team approach when dealing with clients; follows up to evaluate customer satisfaction, measures customer satisfaction effectively and commits to exceeding customer expectations. Innovation – will contribute or develop leading-edge programs and services, applying best practices; able to challenge conventional practices and adapts established methods for new uses; pursues ongoing system improvements and creates novel solutions to problems. …/2   Page 2 Job Prospector Job Description (January 2014) Organizational Awareness/Commitment - Displays Advanced ability to realign own behavior and values with the needs, priorities and goals of the organization, promoting its aims and objectives to others; understands, accepts and practices the Guiding Principles incorporating them into everyday practices; act in accordance with organizational decisions and demonstrate with high-level professional integrity and confidentiality; demonstrates a solid understanding of the organization’s overall role in the community; contributes ideas and relevant concepts to the organizations continuous growth; reflects the strategies of the organization within the work unit; contributes to the culture and climate by demonstrating team effort and cultural diversity. Relationship Building/Interpersonal Skills – Has Advanced ability to work to build or maintain ethical relationships or networks or contacts with people who are, or may be, potentially helpful in achieving work-related goals and establishing advantages; can include clients, clients, counterparts, colleagues, etc.; uses positive people skills to develop a respectful and responsive relationship with customer; demonstrates cultural proficiency in integrating cross-cultural awareness and diverse points of view; understanding how to build relationships by taking initiative, sharing information and being emotionally supportive; nurture strong, lasting relationships; demonstrate self-awareness to better understand others and to adapt behavior accordingly; knowing how to resolve conflict in a positive manner; understanding self and the similarities and differences from others. Job/Technical Knowledge - Demonstrates Advanced knowledge of techniques, skills, equipment, procedures and materials; applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills and attempts to keep abreast of new developments in the field; assesses the need and invests in updating and upgrading knowledge relevant to the field of practice. Communication/Listening – Has Advanced skill to write and speak effectively, using conventions proper to the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; reasoning behind own opinions; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions; has the desire and ability to understand and respond effectively to other people from diverse backgrounds; includes the ability to understand accurately and respond effectively to both spoken and unspoken thoughts, feelings and concerns of others; reads body language and other non-verbal cues accurately and uses that understanding to give appropriate response; reiterates information to check understanding before drawing conclusions. …/3   Page 3 Job Prospector Job Description (January 2014) Persuasiveness – Possesses Advanced ability to establish credibility; frames goals in a way that identifies common ground with audience; reinforces position using vivid language and compelling evidence; connects emotionally with audience; able to express a position clearly, precisely and in a structured manner; delivers balanced and meaningful arguments by presenting in a vivid, structured manner; manages situations with a win-win outcome; builds credible relationships for future desired outcomes. Results Oriented – Has Advanced ability to hold concern for surpassing a standard of excellent and striving for continuous improvement (self and organization); challenges personal goals and aims towards higher standards of accomplishment; holds self and others accountable for delivering high-quality results on time; gives priority to achieving results for the organization, even if it conflicts with one’s own personal goals or objectives; Flexibility/Adaptability – Displays Advanced ability and willingness to adapt to and work within a variety of situations, individuals and groups; understands and appreciates different and opposing changes within one’s own job; remains open –minded and changes opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task to task effectively; adapts to varying customer needs; adapts to changing work environments, work priorities and organizational needs; able to effectively deal with change and diverse people; DUTIES AND RESPONSIBILITIES  Must possess post-secondary diploma or degree from an accredited institution in Social Sciences and a strong background in sales and/or marketing; an equivalent combination of skills, education and experience will be considered;  Strong computer skills, including word processing, database applications, and Internet research;  Possess a strong results-oriented approach, with advocacy and marketing skills and the ability to work cooperatively with a multi-disciplinary team of professionals;  Display strong awareness of labour market trends, its fluctuations, high demand occupations and employment opportunities;  Demonstrated ability to develop and maintain positive and mutually beneficial relations with individuals, corporations, government, labour and community-based organizations;  Must demonstrate ability to multi-task, prioritize and meet deadlines, while performing tasks efficiently and independently and as a part of a dynamic culturally diverse team;  Demonstrate self-reliance, initiative and a strong sense of commitment to creating partnerships and promoting opportunities for youth to attain employment; …/4   Page 4 Job Prospector Job Description (January 2014)  Must be client-service oriented and possess excellent communication and interpersonal skills; with the ability to relate and empathize with the needs of immigrants from diverse cultural and linguistic backgrounds;  Must possess own transportation, and be able to work within a flexible schedule and demonstrate readiness to adapt to changing priorities in a dynamic multi-tasking environment; Public Relations/Job Prospecting • Conducting extensive and ongoing research on expansion and growth opportunities within the labour market by reviewing weekly newspaper articles, labour market information, sector councils’ news releases, an labour relations organizations, ads, etc., to identify trends, lay offs, potential business expansions and to keep up-to-date on changes that may impact marketing strategies; • Initiating and nurturing strategic alliances with potential employers such as businesses, professional associations, institutions community agencies, service clubs and unions in order to locate opportunities for Job Developers to connect and follow up with, in an effort to and attain their goal of self-sufficiency; • Conducting targeted calls reflecting service priority requirements and documenting prospecting telephone calls to employers to identify work opportunities and ascertain how to best develop a mutually beneficial referral process; • Maintaining a clear perspective of Labour Market supply and demand and disseminating information to Job Developers and other key staff to keep them informed of the latest labour market trends; • Raising employers’ awareness regarding the changing composition of our labour market and engaging them in adopting hiring practices that are more inclusive and responsive to the changing needs of Winnipeg’s newcomer population; • Communicating effectively with, and working in close collaboration with colleagues, to accomplish objectives and facilitate newcomers’ access to alternate job options for short-term employment acquisition; • Collaborating with Team by preparing and forwarding marketing letters as necessary, collecting and documenting relevant employers’ workforce data, peak hiring periods and other activities relevant to maintain a working relationship; • Providing monthly statistical data of calls made and responses/feedback gathered for reports, highlighting facts and common arguments/resistance encountered in the marketing and prospecting process; • Making recommendations of ways to alleviate concerns and expedite process. …/5   Page 5 Job Prospector Job Description (January 2014) Record Keeping and Office Procedures • Documenting all relevant employer contacts and related activities; entering all outcomes in the database and preparing monthly statistical and narrative reports to attest to the results achieved; • Establishing a record system for retrieving/easy access to information pertaining to the job seekers’ occupational fields, promptly documenting results - employed, on training or actively searching for opportunities; • Gathering key information and briefing relevant project staff on common elements, especially as it relates to feedback received from employers to integrate gathered information into the preparation of job seekers. EXPECTED OUTCOMES The Job Developer will: • Complete 4,000 outbound (business to business) calls to introduce and create interest in Manitoba Start/Employment Solutions Inc. services to employers across Manitoba. • Actively target sector-specific industries and engage a broad range of employers in the recruitment and training of newcomers for workplace opportunities commensurate with their skills and experience. • Identify opportunities within industry and gather information on skill sets required to match them with those clients seeking work. • In collaboration with the Job Matching Unit, generate 20 clients’ placements per month. • Develop and submit monthly statistical reports, stating number of initiate prospecting telephone contacts, and results achieved with the responses obtained that may have led to placements and opportunities for employer engagement. • Document challenges encountered and most effective approaches utilized. • Prepare a monthly case scenario of outcomes achieved, for inclusion in the funders’ monthly reports.  We are currently looking to hire 2 full-time positions at Manitoba Start. • Mentorship Coordinator • Job Developer The job descriptions are attached for your reference. The low end of the salary range is $40K. Please email your resume to hr@manitobastart.com by January 17, 2014. We thank you in advance for your support with this search. Heather ---------------------------------------------------- Heather Wadlin Manager, Human Resources & Operations ESI Inc.|Manitoba Start 271 Portage Avenue Winnipeg, MB R3B 2A8 Phone: 204-944-8833 Ext. 151 Cellular: 204-226-1799 Fax: 204-944-8787 Email: Heather.Wadlin@manitobastart.com