JOb Vacancy

MANITOBA START|EMPLOYMENT SOLUTIONS FOR IMMIGRANTS INC. JOB DESCRIPTION MENTORSHIP COORDINATOR (January, 2014) POSITION SUMMARY The Mentoring Program Coordinator position entails responsibility for the direct service mentoring operations of Manitoba Start. All operations will be managed and implemented according to established best practices in the mentoring field and in consultation with the Executive Director or Designate. The incumbent will be responsible for selecting referred newcomers, orientating/training, and screening them for mentorship opportunities within industry, ensuring appropriate fit for matching one-to-one opportunities. Key to the successful implementation of the Mentorship Program is: • the ability to identify, interview, train, and support employer/mentors, assessing mentorship suitability and mentors’ availability; • providing follow-up support once each match is made; • planning and implementing DIT program sessions for mentors, to heighten awareness of mentees’ diverse backgrounds, learning needs, and potential contributions to the Canadian workforce once integrated into their occupation/related fields. The Mentoring Program Coordinator is responsible for maintaining a high standard of excellence in mentoring and support services for newcomers (mentees) and employers (mentors) of all backgrounds, as well as taking initiative to further this goal by meeting operational goals and objectives, keeping the organization informed of current research and providing timely information relevant to administration, staff and the Board. The Mentoring Program Coordinator is a high profile and vitally important position representing Manitoba Start in the business and community at large, continually seeking opportunities to maximize learning and engagement. QUALIFICATIONS The incumbent must: • Possess a post-secondary diploma or degree in Human Resources Management, Teaching and/or Sales and Marketing from an accredited institution; an equivalent combination of skills, education, and experience will be considered; • Be a self-starter with a strong results orientation and demonstrated ability to strategize and implement high value, customized programs and services; …/2   Page 2 Mentorship Coordinator Job Description (January, 2014) • Have program design and delivery experience with the ability to forge and nurture professional alliances that benefit the learning goals of newcomers; • Possess well-developed computer skills, including Word processing, database applications, and Internet research; • Experience in dealing with diverse populations by identifying needs and establishing priorities; • Own transportation is a definite asset. SKILLS AND COMPETENCIES Respect – will demonstrate and promote respect for all individuals; maintain a respectful, diverse and inclusive work environment where decisions and transactions are transparent and objective; will hold themselves accountable for their actions and will show proper acceptance or courtesy. Integrity – will uphold the highest professional standards; shares complete and accurate information; maintains confidentiality when required; adheres to organizational policies and procedures; meets own commitments. Teamwork – will encourage cooperation and collaboration among all staff, board, and volunteers; interacts with others effectively; able and willing to share and receive information; cooperates within a group and across other groups; supports group decisions; puts group goals ahead of own goals. Diversity – will advocate for cultural competence, inclusivity, and equal opportunity; treats all people with respect, values diverse perspectives, participates in diversity training opportunities; provides a supportive work environment for the multicultural workforce; recognizes differences as opportunities to learn and gain by working together; seeks and considers divers perspectives and ideas. Continuous Learning – will encourage and foster an environment conducive to learning; remains current with relevant knowledge and skills to improve services to clients; demonstrates an alliance with the values of the career development profession by continuing to develop as individuals and professionals; continually learns and promotes the value of learning for self and others. …/3   Page 3 Mentorship Coordinator Job Description (January, 2014) Client-Centered – will respond to employers and newcomers’ evolving needs; listens and responds effectively to clients; respects all internal and external clients and uses a team approach when dealing with clients; follows up to evaluate customer satisfaction, measures customer satisfaction effectively and commits to exceeding customer expectations. Innovation – will contribute or develop leading-edge programs and services, applying best practices; able to challenge conventional practices and adapts established methods for new uses; pursues ongoing system improvements and creates novel solutions to problems. Organizational Awareness/Commitment - Displays Advanced ability to realign own behavior and values with the needs, priorities and goals of the organization, promoting its aims and objectives to others; understands, accepts and practices the Guiding Principles incorporating them into everyday practices; act in accordance with organizational decisions and demonstrate with high-level professional integrity and confidentiality; demonstrates a solid understanding of the organization’s overall role in the community; contributes ideas and relevant concepts to the organizations continuous growth; reflects the strategies of the organization within the work unit; contributes to the culture and climate by demonstrating team effort and cultural diversity. Collaborative Leadership – Has Advanced ability in Promoting and generating cooperation among one's peers in leadership to achieve a collective outcome; foster the development of a common vision and fully participate in creating a unified leadership team that get results to move clients from work search into gainful work; build consensus among one's peers in leadership; contribute to achieving service priorities by generating opportunities to collaborate; aligns people, work, and systems with the business strategy to harmonize how they work and what they do; conscientiously assigns performance goals, provides year-round performance feedback, and conducts timely performance discussions and reviews; Relationship Building/Interpersonal Skills – Possesses Advanced knowledge in working to build or maintain ethical relationships or networks or contacts with people who are, or may be, potentially helpful in achieving work-related goals and establishing advantages; can include clients, clients, counterparts, colleagues, etc.; uses positive people skills to develop a respectful and responsive relationship with customer; demonstrates cultural proficiency in integrating cross-cultural awareness and diverse points of view; understanding how to build relationships by taking initiative, sharing information and being emotionally supportive; nurture strong, …/4   Page 4 Mentorship Coordinator Job Description (January, 2014) lasting relationships; demonstrate self-awareness to better understand others and to adapt behavior accordingly; knowing how to resolve conflict in a positive manner; understanding self and the similarities and differences from others. Communication/Listening – Has Advanced skill in Writing and speaking effectively, using conventions proper to the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; reasoning behind own opinions; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions; has the desire and ability to understand and respond effectively to other people from diverse backgrounds; includes the ability to understand accurately and respond effectively to both spoken and unspoken thoughts, feelings and concerns of others; reads body language and other non-verbal cues accurately and uses that understanding to give appropriate response; reiterates information to check understanding before drawing conclusions. Persuasiveness – Possesses Advanced ability to establish credibility; frames goals in a way that identifies common ground with audience; reinforces position using vivid language and compelling evidence; connects emotionally with audience; able to express a position clearly, precisely and in a structured manner; delivers balanced and meaningful arguments by presenting in a vivid, structured manner; manages situations with a win-win outcome; builds credible relationships for future desired outcomes. Problem-Solving/Decision-Makingn - Has Advanced ability to analyze problem by gathering and organizing all relevant information; identifies cause and effect relationships; comes up with appropriate solutions; weights relevance and accuracy of information; generates and evaluates solutions; develops and implements practical and timely solutions; makes recommendation; display the ability to combine and draw on own experiences, knowledge and training and effectively problem-solve increasingly difficult/complex situations; must be able to break down situations, analyze, circumstances, trace implications, and make timely and appropriate decisions or recommendations. …/5   Page 5 Mentorship Coordinator Job Description (January, 2014) Flexibility/Adaptability – Displays Advanced ability and willingness to adapt to and work within a variety of situations, individuals and groups; understands and appreciates different and opposing changes within one’s own job; remains open –minded and changes opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task to task effectively; adapts to varying customer needs; adapts to changing work environments, work priorities and organizational needs; able to effectively deal with change and diverse people; DUTIES AND RESPONSIBILITIES Program Design and Coordination: • Coordinating all aspects of the program design; establishing, piloting and adjusting a framework that will address program goals; and generating the resources for the program’s effective implementation and evaluation; • Developing appropriate tools to recruit, train, and evaluate both mentors and mentees, assessing matches’ progress and providing ongoing supervision; • Representing Manitoba Start at various public functions throughout the community to network and provide information about the program and its benefits to individuals and the workplace; • Communicating with and making targeted presentations to various personnel, employers, agencies and other organizations on behalf of Manitoba Start clientele; • Providing follow-up support to matches and DIT workshops for both mentors and mentees; • Working with the Researcher to develop and implement ongoing evaluation procedures and to determine future program direction, ascertaining benefits derived from all involved; • Managing all data pertaining to matches, recording outcomes and evaluating data collected; • Compiling and submitting monthly data into an operational summary for funders and board; • Providing reports as needed to Executive Director and recommending activities that might be undertaken for the benefit of program; …/6   Page 6 Mentorship Coordinator Job Description (January, 2014) • Planning training workshops and implementing a community-based activities program; • Assisting with other program functions as required, such as special events, to support the effectiveness of program; • Taking a lead role in exploring community collaborations and developing supplemental support services for mentees including targeted approaches to bring in guest speakers and developing on-site enrichment learning opportunities; • Identifying, evaluating, and proposing solutions to program areas that need special attention; • Producing and revising mentoring services content for Manitoba Start website as required, incorporating human stories that reflect value-added benefits of the program. Public Relations: • Identifying, implementing, and coordinating a variety of volunteer recruitment methods to increase the number of volunteer mentors; • Contacting media (newspapers, television, and radio stations) regarding public service announcement opportunities; • Writing articles of general interest for publication in local newspapers as opportunity arises to promote visibility and program success; • Contacting service clubs, corporations, institutions, labour and other stakeholder/community groups for presentations; • Developing and maintaining relationships with groups that are potential sources of volunteer mentors; • Initiating new relationships with companies, individuals, schools, etc., that are potential sources of public relations volunteers (graphic artists, creative designers, writers, media professionals, marketing experts, etc.); • Implementing targeted strategies to recruit culturally diverse volunteer mentors who may act as role models for mentees and share experiences and learning. EXPECTED OUTCOMES • The development and implementation of a strategic framework for Manitoba Start’s Mentorship Program, which would include a combination of one-on-one; speed and group mentoring approaches; …/7   Page 7 Mentorship Coordinator Job Description (January, 2014) • The recruitment, selection, and orientation of a minimum caseload of 75 mentors and mentees from various occupational groups willing to actively engage in opportunities to learn and develop talent and skills for career growth and labour market participation; • Implementation of at least one monthly networking and/or training opportunity to develop, support and enhance collaboration and learning; The Mentorship Coordinator may be required to perform other functions from time to time and as deemed necessary by administration in support of clients’ needs (newcomers and employers).  We are currently looking to hire 2 full-time positions at Manitoba Start. • Mentorship Coordinator • Job Developer The job descriptions are attached for your reference. The low end of the salary range is $40K. Please email your resume to hr@manitobastart.com by January 17, 2014. We thank you in advance for your support with this search. Heather ---------------------------------------------------- Heather Wadlin Manager, Human Resources & Operations ESI Inc.|Manitoba Start 271 Portage Avenue Winnipeg, MB R3B 2A8 Phone: 204-944-8833 Ext. 151 Cellular: 204-226-1799 Fax: 204-944-8787 Email: Heather.Wadlin@manitobastart.com