Visitor Services Associate
Organization: Manitoba Museum
Department: Visitor Services
Closing Date: July 18, 2017
Are you a people person who is energized and likes to engage people in conversation? The Manitoba
Museum is looking for an outgoing, sales-oriented, and organized individual to join our team as a Visitor
Services Associate! This key front line position is responsible for the sale of Museum admission,
memberships, and merchandise and helping create a positive visitor experience for all who visit the
Museum. This role provides visitor assistance, direction, and supervision throughout the public areas of
the Museum including the Box Office, Museum Shop, Planetarium Theatre, and facility events. The
Visitor Services Associate must exercise professionalism, initiative, and sound judgment in an
enthusiastic manner when working with the general public, internal and external customers, and facility
rental clients. He/she must be able to work with minimal supervision and be available for weekend,
weekday, and occasional evening shifts.
Organization Summary:
The Manitoba Museum is Manitoba's largest cultural and heritage centre. With over 2.5 million artifacts
and specimen and a unique blend of human and natural history in the Museum Galleries, plus a Science
Gallery and a Planetarium Theatre, it is the leading cultural non-profit in the region.
Key Responsibilities:
• Greet and engage with visitors, customers, and school groups in a professional manner
• Provide information and direction to the general public, visitors, and school groups about the
Museum and other tourist attractions in Manitoba
• Process admission sales to all permanent venues and temporary exhibits at the Box Office, as
well as, tactfully up-sell visitors to memberships and special events/programs
• Process sales and assist with inventory control, recording, and pricing of products, along with
displaying and merchandising in the Museum Shop
• Respond to inquiries from the general public and internal and external customers in person,
over the phone, and via email
• Assist with training and supervising volunteers
• Provide logistical support and services to Rentals staff, clients, and vendors
• Provide clerical support to other departments and roles (Reception, Development, Programs,
and Curatorial)
• Other duties as reasonably assigned
Required Qualifications:
• Interest and/or background in tourism, hospitality, customer service, sales, and/or history
• Completion of high school diploma (Grade 12)
• Minimum one year of experience working with the general public
• Minimum one year of experience in a sales-oriented work environment
• Minimum one year of experience handling and accounting for various forms of payment (cash,
credit, debit, cheque, invoice)
• Basic computer skills in Windows, Outlook, Word, and Excel
• Knowledge of tourist attractions in Winnipeg and throughout Manitoba, with ability to make
day-planning recommendations
• Proven experience in positions that require outstanding customer service, and strong
communication and interpersonal skills
• Must be courteous and attentive to visitors and exercise tact and diplomacy at all times, while
demonstrating an understanding of professional business demeanor
• Ability to work in an organized manner, both independently and in a team environment
• Ability to creatively problem solve and work under pressure
Desired Qualifications:
• Fluency in French and/or an alternative language
• Experience using a Point-of-Sale program/terminal
• Experience working in a unionized environment
Employment Conditions:
• This is a part-time permanent position beginning as soon as possible
• This position reports directly to the Manager of Visitor Services
• Pay range begins at $11.59 per hour
• Flexible with hours of work, including weekends, weekdays, holidays, and some evenings
• Must be available to work 3-5 shifts per week
• The Manitoba Museum provides training and appropriate professional development
opportunities
To Apply:
Please submit your cover letter and resume by July 18th, 2017 to:
Manager of Volunteer & Employee Relations
The Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba
R3B 0N2
hr@manitobamuseum.ca
Fax: 204-942-3679
We are not able to acknowledge receipt of applications submitted via Fax or mail.
The Manitoba Museum is committed to employment equity and welcomes diversity in the workplace. We
thank all applicants for their interest; however, only those being considered for interviews will be
contacted.
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