Man agement JOb - IRCOM HOuse

Community Resource Program Manager -



IRCOM House Isabel
May 2014

Position Summary: Under the supervision of the Director of Programming (DP), the Community Resource Program Manager (CRPM) – IRCOM House Isabel is an innovative and self-motivated individual committed to IRCOM’s vision and mandate of empowering newcomer families to settle and integrate into the wider community through affordable transitional housing, programs, and services. The CRPM is a vibrant, resourceful individual with strong communication and interpersonal skills and is able to meet the challenges of working with a culturally diverse group of community members. The CRPM will exhibit and uphold IRCOM’s core values of integration, inclusion, social justice and empowerment and they will work in a way that is people-centered, holistic and partnership based.

Objective: Based at our new site IRCOM House Isabel, the objective of this position is to provide support to IRCOM community members as they transition into their new environment as well as to build meaningful partnerships with groups that can support the settlement process. The CRPM manages the development, delivery and evaluation of all Community Resource Programs activities and services, including special projects. The CRPM will oversee the CRP Team at IRCOM Isabel and ensure their collaboration with other IRCOM programs, as well as relevant external partners, to facilitate access to community resources for newcomers. The CRPM works with and supports IRCOM staff and community leaders to help our community members build awareness and education around issues related to life in Canada.



Community Resource Program Leadership & Support

 Jointly with the CRP Manager – IRCOM House Ellen, provide overall and coordinated leadership and vision for the CRP program across both sites



 Manage the CRP Program at IRCOM House Isabel

 Deliver and oversee CRP staff in delivering core settlement supports to tenants including: needs assessments and goal setting, regular home visits, drop in visits, and new tenant orientation meetings and follow up

 Work with CRP staff to ensure timely and quality response to tenants’ needs and questions

 Assist tenants and newcomer community members in accessing information, resources and supports in key settlement areas such as education, employment & training, parenting, health, and social supports

 Support CRP staff dealing with high needs families and individuals and provide feedback and advice on the process of case coordination and advocacy with relevant systems

 Facilitate meetings with relevant stakeholders to explore larger system inequities, gaps and opportunities

 Be knowledgeable and ensure friendly service and relevant referrals to appropriate agencies, for non-tenant/non-newcomer community members who ‘drop in’

Program Development and Management

 Collaborate with CRP Manager at Ellen to review program goals and objectives as well as funding proposals, and develop a CRP Annual Program Plan, including annual program calendar, in consultation with program staff at both sites



 Lead CRP team at IRCOM House Isabel in ongoing program and resource development

 Research and identify demographic changes, trends and arising issues and adapt programming accordingly

 Research innovative models of settlement and incorporate new elements into programming

 Provide supports to special projects staff as required (project planning, implementation, financial monitoring, evaluation, reporting)

 Monitor and internally evaluate all Community Resource Programs and activities, and provide recommendations to Senior Management

IRCOM/Tenant Community Engagement, Education & Support

With significant input and participation from CRP staff & tenant and community leaders:

 Coordinate the planning, organizing and facilitation of monthly educational and information workshops, of semi-annual community meetings for tenants, and regular community consultations

 Educate community members on rights and responsibilities in Canada



　

 Advocate for and support self-advocacy of newcomer community members

 Refer community members to programs and services offered by IRCOM and other organizations

 Build positive and trusting relationships with community members

 In complex cases, assist staff with mediation of complaints and conflicts involving community members

 With a community development approach, coordinate Tenant Leaders and support tenant-led initiatives as well as gather meaningful input into IRCOM programs and services

 Coordinate special events that support community building & integration with a particular focus on building Aboriginal-newcomer connections



Cross-Program Coordination and Collaboration

 Ensure regular meetings with CRP, ASP and Housing staff are held to coordinate programming and ensure a holistic approach is used to support tenants and program participants



 Ensure CRP follow up occurs

 Seek opportunities for cross-program collaboration, where relevant

 Work with other programs on joint projects and/or the development of new or special programs in response to newcomer needs

 Collaborate with Director of Housing with selection of new tenants, when high need situations arise

Community Development and Partnerships

 Develop and nurture relevant partnerships for the CRP to strengthen linkages and referrals with other newcomer serving agencies



 Develop and nurture partnerships in the Centennial neighbourhood with local organizations, schools and community groups

 Ensure IRCOM representation on immigrant and refugee networks (e.g., NOWAN) and/or on other relevant community coalitions

 Create joint programs and enrichment projects with partner groups for the benefit of the newcomer community and our neighbours

Human Resource Management

 Provide direct supervision, and ongoing mentoring, coaching and supports to CRP staff, recognizing performance excellence and addressing performance challenges in a timely manner



 Provide annual performance evaluations to all CRP staff at IRCOM House Isabel

 Oversee the hiring, orientation and training, as well as facility and equipment set up, of new CRP staff

 Deal with staff related conflicts or issues as they arise, using conflict mediation techniques and/or accessing support from the Director of Programming as needed

 Work with IRCOM Volunteer Coordinator to provide input into planning regarding practicum and volunteer placements

 Oversee or delegate supervision of CRP practicum students and volunteers

 Design and deliver program specific training to CRP staff in conjunction with the CRPM at IRCOM House Ellen and support from the Director of Training & Development

 Work with Director of Training and Development to coordinate relevant professional development

Administration

 Be conversant with and uphold IRCOM policies, procedures and values



 Ensure the CRP Toolkit is updated and maintained

 Ensure CRP staff training materials are updated and maintained

 Ensure an updated information and referrals system is maintained (e.g., updated resource file, thematic info sheets, information bulletin boards)

 Ensure CRP staff maintain accurate documentation of all CRP activities related to contacts/activities with tenants, as well as contacts with partner organizations and staff

 Compose program summary of activities for the IRCOM Annual Report and/or for public information with input from CRP staff

 Compile relevant program statistics and data, develop updated information tracking systems, and ensure funder-driven data entry occurs

 Compile narrative as well as financial reports on CRP initiatives, as per funding guidelines

 Submit monthly narrative reports to DP/funders, as well as any other relevant reporting related to the position


Fundraising and Financial Management
 Based on IRCOM Strategic Priorities, program growth and community / partner needs, determine resource needs in conjunction with the CRPM at IRCOM House Ellen

 In coordination with the DP, research appropriate funders and pursue funds through grant writing and funder relations in conjunction with the CRPM at IRCOM House Ellen

 Assist CRP programs and special projects in the creation and management of annual program budgets

 Prepare, negotiate and request amendments as needed to CRP annual budgets

 Work with IRCOM’s accountant to set up CRP cash flow, and manage funds within the approved budget

 Monitor CRP claims and expenses

 Participate in organizational fund development as requested

Organizational Leadership

 As part of the management team, provide organizational leadership, including active participation in management and strategic meetings



 Represent IRCOM at external presentations and functions, when relevant

 Participate in the development of organizational policies and program procedures

 Take part in the planning and execution of broader organizational activities (e.g. change management, risk assessment), where relevant

Communication

 Maintain open communication with all IRCOM staff, partners, community members and funders



 Meet regularly with the CRP team at Ellen to maintain strong internal communications and coordinate programming across both sites

 Attend and actively participate in IRCOM management meetings, staff meetings and strategic planning

 Write content for the IRCOM website and tenant newsletter or delegate as appropriate

 Attend High Needs Support Team meetings

 Work with the DP to engage local media to promote IRCOM programs and newcomer issues

Perform other duties as requested by the Director of Programming and/or the Executive Director

Qualifications

Essentials

Bachelor’s degree in a relevant field (i.e.: community or international development, social work, conflict resolution, cultural studies) plus a minimum 3 years’ experience in government, community or the not-for-profit sector and/or an equivalent combination of skills and experience.

Proven program management and supervisory experience with a strength based approach

Experience in building strong, collaborative teams

High level interpersonal and cross-cultural communication skills including strong English written and oral communication skills

Deep awareness of the refugee experience and/or the immigration process

Strong organizational skills and administrative skills with the demonstrated ability to prioritize tasks in a complex and fast paced job environment

Proven experience in writing and managing grants, including budget development and monitoring

Demonstrated understanding of and familiarity with Canadian systems, institutions and laws and how they apply to the newcomer community

Experience in program design, delivery and evaluation, ideally in a settlement or community development setting

Ability to authentically engage community using community development approaches and develop programming that is responsive to community

Demonstrated ability to provide case management and manage crisis situations in a complex cross-cultural setting

Demonstrated conflict prevention, management and resolution skills

Demonstrated commitment and insight towards consensus building and inclusive, community decision making processes

Must be open-minded, resourceful, highly motivated, creative, independent and a team player

Proficiency and familiarity with Microsoft Office suite

Clear Criminal Record Check and Child Abuse Registry Check

Assets

Knowledge of and/or connections with relevant newcomer settlement service providers

Demonstrated commitment to social justice and advocacy

Experience planning accessible large community events

　

Knowledge and experience in developing community resources

Knowledge of aboriginal and inner city communities

Commitment to supporting and empowering the newcomer community

Understanding the importance of confidentiality and boundaries in community settings

International education / experience is recognized

Lived immigrant or refugee experience is an asset

Knowledge of additional languages are an asset

Valid Class 5 Drivers License is an asset

Hours of work

This is a full-time position for a maximum of 37.5 hours per week. Most of the CRPM’s hours will take place between 9 - 5 PM, Monday to Friday with one evening shift and some additional evenings/weekends as per the needs of IRCOM programs.

Other

The salary range for this position begins at $39, 732.00.

Selected candidate must be legally entitled to work in Canada.

Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: women, Aboriginal people, visible minorities and persons with a disability.

To apply for this position please submit your resumé and cover letter by Thursday June 12, 2014 by 12:00 noon to:



Office Administrator

95 Ellen Street

Winnipeg, Manitoba R3A 1S8

Email: admin@ircom.ca

Fax: 204 - 943 - 4810

We thank all who apply. Please be advised that only those selected for an interview will be contacted. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please note the successful candidate will be required to submit to a Criminal Record Check as well as a clear Child Abuse Registry Check.